Policies - Epic Herbs
Shipping is a flat fee of $7.99 for all US orders(does not include HI, AK). Please contact us prior to ordering if you need shipment outside the contiguous 48 United States. Please allow 24 hours for order processing before your order is shipped. We ship using both UPS Ground and FedEx Smartpost services.
Returns are accepted within 14 days of receipt of order. Buyer is responsible for return shipping. Refunds will only be granted upon receipt of product to our warehouse facility. Please return the item(s) to the return shipping address on the shipping label.
We offer 10% discounts on purchases of $300 and greater. Please use coupon code "BULK2019" during checkout
Product Safety & Use
By ordering, you the customer, accept full responsibility that the product will be used in a safe, rational and informed manner. Illness or negative reactions can occur from excessive consumption, along with individual sensitivities and allergic reactions. Individuals who are pregnant or have an existing medical condition should seek qualified expert advice before using any herb or spice.
We currently use Stripe for all debit/credit processing as well as the convenience of Paypal for all transactions. To learn more about Stripe service and its secure payment processing, please visit their website. https://stripe.com/
If you are not 100% satisfied with the products you have received, please contact us and we will be glad to refund the value of the item(s) purchased. Buyer will be responsible for return shipping, and credit will be granted when the item(s) are received at our warehouse.
All items are packaged by the pound in food grade plastic bags that are twist tied. Purchased volumes of over 5+ lbs may be combined into a single large bag as deemed necessary.